Privacy Policy
Atendo is a platform for customer support and service. By using the platform, you agree to our terms of use and privacy policy. Our privacy policy is simple and clear: your data is yours, and therefore we do not share your information with third parties without your authorization and consent, as described in this policy.
What we collect and why?
During the use of our services, we collect data provided by you about yourself, your company, employees, clients, contacts, and information collected automatically, according to the purposes below.
Identity and access
In order for you to identify yourself and securely access our services, we collect and store personal information such as name, email, phone number, and access password. We also use this information to personalize your usage experience.
Billing and invoicing
To perform billing and invoicing for our services, we request that you provide the necessary payment information for issuing invoices and processing payments in the banking network. We do not store or retain your banking or credit card information on our servers.
Website access
We use some services for behavior analysis and advertising campaign performance on our website. Specifically, we use Google Analytics for this purpose. Some information such as your IP address, pages visited, and information about the previously visited page may be collected and shared with this service provider.
Interactions with the product
When using our services, we use cookies and similar technologies to anonymously and collectively collect and analyze usage behavior of our products and services. This way, we can understand how to improve available resources and functionalities.
Cookies and advertising
Atendo displays ads and promotional pieces of its products and services on advertising networks such as Google, LinkedIn, and Meta. Some of these media partners use cookies and similar technologies to improve the effectiveness and targeting of their campaigns.
How do we use or share information?
The legal basis for collecting and using the information described above is to provide the services requested by you, your employees, or customers.
Providing the requested service
To provide the requested services, we may need to use external suppliers and processors in order to fulfill the service. For example, to send you an email notification, we use an email service provider to ensure that the message reaches you. We maintain an updated list of data subprocessors on our website.
Answering and responding to your questions and suggestions
Every time you voluntarily send a message to our team, whether with questions, suggestions, or requests, we will use the information shared by you to meet your request.
Removing you from advertising
To ensure that you are not unnecessarily impacted by the advertising of our products and services, we send our media partners the anonymous identification (hash) of your email address so that you may be excluded from our advertising campaigns, whenever possible.
Diagnosis and error correction
We use error monitoring and prevention resources, which allow for punctual and detailed diagnosis for problem correction. Although these events are rare, access to this data and usage records is restricted to a very limited number of employees, and root cause analyses are always conducted to prevent the problem from recurring.
Investigating and preventing fraud and abuse
When we suspect that our services are being used in violation of our terms of use, or involve the abuse of infrastructure, we will conduct an extensive analysis to prevent and curb the improper and inappropriate use of our resources.
When required by law
Local and public security authorities may request access to data in certain situations in order to comply with the policies and laws of the countries in which we operate.
Your rights
In compliance with the regulations and requirements of data protection laws in Brazil, Europe, and the United Kingdom, the rights stipulated for data subjects treated by local laws are safeguarded, such as:
- Right to know. You have the right to confirm the collection, storage, or processing of your personal data.
- Right to access. You may access and obtain personal data about yourself.
- Right to correction. If you wish, you may request the correction of incomplete, inaccurate, or outdated data.
- Right to anonymization. When technically feasible, anonymization, blocking, or even elimination of unnecessary data may be requested.
- Right to portability. You have the right to export the data from your account and transmit it to another service of your choice, upon express request and subject to commercial and industrial secrets.
If you have any questions or requests regarding these rights or privacy-related topics, please contact us at [email protected] .
Data deletion
The data provided by you and linked to your account will remain stored with us while your account is active. Access and usage records of the platform are kept for at least one year, unless required by law or technically infeasible. When deleting your account, either voluntarily or automatically due to inactivity, access to your data will be immediately blocked, and the deletion of the data will be scheduled to occur within a 30 to 60-day interval.
Security and data location
We spare no effort to ensure the security of your data and our services. Our servers are primarily hosted in the United States, with strict security standards and access control. For more information, please refer to our list of data subprocessors.